Support
Help & support
Most questions we get are about the same handful of things: why the coach asks instead of tells, what the two meters mean, and what happens to your data. Those are answered below. If your answer is not here, the two routes to a human are at the bottom — both are read by us, not by a bot.
Common questions
The coach asks instead of answering. Is that a bug? No, that is the method. You keep more of what you reasoned your way to than what you were handed, so the coach puts you in a decision first. If you are genuinely stuck, say so — ask for the answer outright and it will explain, then check the reasoning back with you.
What are grinds, and what do they buy me? Grinds count effort: how much you have worked with the coach. They buy nothing at all — there is no shop, no currency and no gate behind them. They exist so effort is visible next to knowledge instead of being confused with it.
Why did my percentage not move after a good session? The percentage measures knowledge on your current level, not activity. It moves when you clear concepts at that level's difficulty, so a session spent on things you already had shows up in grinds rather than in the ring.
Can I switch track without losing progress? Yes. Progress is stored per concept and per track, so switching is free and nothing is reset. Pick a different track in the left rail and the coach picks up where that track stood.
The coach or a quiz answered in the wrong language. Tell the coach which language you want and it switches for the session. If a quiz item comes back in the wrong language, that is a content defect on our side — report it with the feedback button so we can fix the item itself.
Something is factually wrong. What do I do? Report it. Use the feedback button in the corner of any page, or email info@claudemaster.ai. We are independent practitioner notes, not official documentation, so a correction from a reader is the mechanism that keeps this worth reading.
Do I need an account, and what happens to my data? You can try the coach without signing in; an account is what lets your progress follow you between devices. What we store, why, and how to get a copy or have it deleted is set out in the privacy policy.
Are you Anthropic, and do you certify anyone? Neither. ClaudeMaster is independent — not affiliated with Anthropic PBC — and we do not issue, award or accredit any qualification. We help you learn; anything version-specific should be checked against the vendor's own docs.
Reach a human
Feedback button. The launcher sits in the corner of every page. Use it for anything tied to what you are looking at — a wrong quiz item, a broken screen, a coach turn that went sideways. The page and session are attached automatically, which is what makes a bug report actually fixable.
Email. info@claudemaster.ai for everything else: accounts, partnerships, or a suggestion. Privacy matters go to privacy@claudemaster.ai.
We are an intensively busy team, so expect a human answer rather than an instant one.
Read further
How ClaudeMaster works · How scoring works · The six tracks · Privacy policy